Customer Service Standards Policy

Accessibility for Ontarians with Disabilities Act, 2005 “AODA” Customer Service Standards Policy

The Niagara Construction Association strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.                                                                                                                     

We are committed to excellence in serving all customers, including people with disabilities and we will carry out our functions and responsibilities in the following areas:

We are committed to serving people who need assistive devices to obtain, use or benefit from our goods and service and we will communicate with people with disabilities in ways that take into account their disability.

The ultimate goal of the Niagara Construction Association is to meet and surpass client expectations while serving customers with disability.  Comments on our services regarding how well those expectations are being are welcome and appreciated.

Customers who wish to provide feedback on the way the Niagara Construction Association provides goods and services to people with disabilities can email Karin Sheldrick at karin@niagaraconstruction.org. Customers can expect to hear back within 48 hours.